1. Have you had employee turnover in dispatch and records?
2. Are you getting messages from your new personnel that the
system is "not working"?
3. Are you getting the information you need back from the system?
4. Are you getting the information in a timely manner?
The SOLUTION to all of these questions is TRAINING!
Initial training was completed after installation, but now those who were trained have transferred to another section or left the department, taking their working knowledge of the system with them.
To ensure you're getting the information you need, USA Software,
Inc., now offers a continued/refresher training program.
Our experts meet with your department leaders and help determine your training needs, formulate a plan for ongoing training of your personnel and use YOUR system during the actual training. Training takes place at your facility, thus allowing more than a "select few" to attend – unlike off-site training. Disseminating this knowledge to as many as possible is a valuable asset to your department.
Would you allow your officers to respond to a call without the
proper equipment and training?
This same mindset applies to your Dispatch Center
and to your Records Division. As we all know, no job is finished
until the paperwork is completed. Let USA Software, Inc. provide the retraining your Dispatch and Records personnel
need. For those using our Field Reporting software, we can
provide retraining for your field officers as well.
To find out more, call us at 1-800-872-1931. See for yourself how
CrimeFile IMS™ for Windows can benefit your agency. You can also contact
Ron Perry, our Training Coordinator, at (863) 385-2445.