The SOLUTION to all of these questions is TRAINING!
Initial training was completed after installation, but now those who were trained have transferred to another section or left the department, taking their working knowledge of the system with them.
To ensure you’re getting the information you need, USA Software, Inc., now offers a continued/refresher training program. Our experts meet with your department leaders and help determine your training needs, formulate a plan for ongoing training of your personnel and use YOUR system during the actual training. Training takes place at your facility, thus allowing more than a “select few” to attend – unlike off-site training. Disseminating this knowledge to as many as possible is a valuable asset to your department.
Would you allow your officers to respond to a call without the proper equipment and training?
This same mindset applies to your Dispatch Center and to your Records Division. As we all know, no job is finished until the paperwork is completed. Let USA Software, Inc. provide the retraining your Dispatch and Records personnel need. For those using our Field Reporting software, we can provide retraining for your field officers as well.
To find out more about our training offerings, call us at 1-800-872-1931. See for yourself how on-going training on your CrimeFile IMS™ can benefit your agency.